Shop Policies

Shipping Policies:
After your order ships out you will receive an email and or text message that will include a tracking number. No email or text? Your order has not yet been shipped out! 

Estimated processing and shipping times are displayed below each product.

All turnaround times are NOT guaranteed. Processing timeframes do not include weekends. Shipping timeframes do not include Sundays. The payment processing time for each order is 5-6 days. We want to ensure that all payments fully process before preparing an order for shipping.

Shipping and Turnaround times are 2 different things!

Turnaround time is how long the process takes for us to make/prepare your order before shipping it out.

Shipping is how long your order takes to get to you! 

Do not assume that the 2-3 day shipping time frame that you've received at checkout is how long your order will take to prepare, ship out and get delivered to you.

THE FULL PROCESS FOR CUSTOM ITEMS MAY TAKE UP TO 3 WEEKS!

The current turnaround time for boutique, accessories and very few custom items is up to 3-6 weeks due to COVID-19. Majority of custom items will continue to ship out in a timely manner.

PREORDERS/OUT OF STOCK ITEMS MAY TAKE UP TO 6 WEEKS!

If a package is returned as 'non-deliverable' we will issue store credit in the form of an E-Gift Card for the net price of your item(s)not including the shipping charge because the shipping charge has been used.

We do not accept refunded cancellations! If you'd like to cancel an order you will receive store credit in the form of an e-gift card.If you purchase multiple items that have 2 different shipping timeframes or are temporarily out of stock, please note that Multifaced Luxuries ships all items that are available and ready to ship first and may ship multiple items of your order at different times and you have not been shorted of any item(s).

If your order has exceeded the standard/advertised shipping timeframes please email us at RIAHDIY@gmail.com with any questions or concerns. When inquiring please include, Full name on order, Item(s) purchased, and order number(s).